Network Practices

Performance Characteristics

High-speed broadband Internet Service is provided via fiber connections. ONT’s are installed at the customer premise and we utilize G-PON FTTH technologies to deliver service to the end user. GREYSTONE CONNECT, LLC provisions its ONTs and engineers its network to maximize customers’ ability to receive the maximum speed levels for each tier of service. GREYSTONE CONNECT, LLC does not however guarantee that a customer will achieve those speeds at all times. GREYSTONE CONNECT, LLC advertises its speeds as “up to” a specific level based on the tier of service to which the customer subscribes. The actual speed a customer experiences may vary based on a number of factors and conditions, including but not limited to:
 

• Performance of a customer’s Internet connected device, including its age, memory, processing capability, operating system, and the number of applications simultaneously running, and the presence of any malware or viruses.
• Type of connection between a customer's computer and ONT. For example, wireless connections may be slower than direct connections into a router or ONT. Wireless connections also may be subject to greater fluctuations, interference and congestion.
• The distance packets travel (round trip time of packets) between a customer's computer and its final destination on the Internet, including the number and quality of the networks of various operators in the transmission path. The Internet is a "network of networks”. A customer's connection may traverse the networks of multiple providers before reaching its destination, and the limitations of those networks will most likely affect the overall speed of that Internet connection.
• Congestion or high usage levels at the website or destination. If a large number of visitors are accessing a site or particular destination at the same time, your connection will be affected if the site or destination does not have sufficient capacity to serve all of the visitors efficiently.
• Gating of speeds or access by the website or destination. In order to control traffic or performance, many websites limit the speeds at which a visitor can download from their site. Those limitations will carry through to a customer's connection.
• The performance of a subscriber owned router installed. Equipment performance may degrade over time, and certain devices are not capable of handling higher speeds.
   

Latency is another measurement of Internet performance. Latency is the time delay in transmitting or receiving packets on a network. Latency is primarily a function of the distance between two points of transmission, but also can be affected by the quality of the network or networks used in transmission. Latency is typically measured in milliseconds, and generally has no significant impact on typical everyday Internet usage. As latency varies based on any number of factors, most importantly the distance between a customer's computer and the ultimate Internet destination (as well as the number and variety of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience.

Actual performance of our broadband high-speed Internet service in most cases will conform to the national wireline broadband Internet speed and latency levels reported by the FCC.

https://www.fcc.gov/reports-research/reports/measuring-broadband-america/measuring-fixed-broadband-twelfth-report

The FCC has reported that fiber customers experience average latency delays of 7 to 13 milliseconds.